You've got questions? We've got answers

Is your jewelry hypoallergenic?

NORU pieces are made from 304, and 316L stainless steel or S925 sterling silver, which are designed to be tolerated to sensitive skins.

If you have strong metal allergies, always check the product material details.

Will my jewelry tarnish?

Short answer, no. Our materials are highly resistant to tarnishing, especially stainless steel.

Still, exposure to water, sweat, perfume, lotions, and your skin’s natural pH may affect plated finishes over time.

Where do you ship?

Located in Montreal, Quebec, we deliver to all Canadian territories, and currently only offer international shipping to continental United States and military bases.

Will I have to pay customs or duties?

For international orders, your country may charge additional duties or taxes upon arrival.

These fees are not included in your order total unless stated at checkout, and NORU is not responsible for duties collected by carriers.

If you have questions, email us at hello@wearenoru.com

Do you offer warranty?

Absolutely! Part of our promise is to deliver pieces that are meant to last, and we want to stand by our word.

Being a new company means we will try to partner with the best vendors with the highest quality in materials and honest work ethic, and although all NORU items go through a rigorous quality control before going to the website, errors happen and the pieces might damage along the way.

That is why we want to offer a 1-month guarantee where if your purchase was damaged, or tarnished or broken, we will cover the fixes or refund the total worth of the product.

If you have questions about this please do not hesitate to email us at hello@wearenoru.com and we will walk you through the process.